CEM Deployments [349]: Etisalat [UAE] to Use Alcatel-Lucent

Alcatel-Lucent announced that it and Etisalat have "signed an agreement to deploy Alcatel-Lucent’s Motive Customer Experience Management (CEM) portfolio for Etisalat’s mobile and fixed-line customers in the UAE.

Etisalat will use Motive CEM solutions to automatically detect, diagnose and resolve device issues to substantially reduce call resolution times
 
Etisalat will be able to offer